Terms & Conditions

1. Services Offered

Integral Plumbing, Heating & Renewables Limited specialises in delivering professional plumbing, heating, and renewable energy solutions. Our range of services is designed to meet the diverse needs of our clients, ensuring professional assistance in maintaining and enhancing their property's plumbing and heating systems, as well as installing and maintaining renewable energy sources.

2. Quotations and Agreements

  • Free Quotations: We are pleased to offer complimentary quotes for most of our services, providing a transparent and upfront estimation of costs.

  • Quote Acceptance: To proceed with the services quoted, we require a signed agreement from both parties. Certain services may necessitate a deposit to secure the booking.

  • Heating Installations: For complete heating system installations, an initial heat loss calculation will be performed for a fee of £300+VAT upon our first visit. This fee is deductible from the total cost of the project should you decide to proceed with our services. This ensures your system is optimally sized and functional for your specific needs, while also valuing our engineers' expertise.

3. Payment Terms

  • Payment Structure: The payment terms, including the structure and schedule, will be explicitly outlined and confirmed for each project.

  • Accepted Payment Methods: Payments can be made via cash or bank transfer. Cheques are accepted under specific circumstances, which will be communicated beforehand.

4. Warranty and Guarantee

  • Workmanship Warranty: We proudly offer a 5-year warranty on our workmanship, reflecting our commitment to quality and service excellence.

  • Material Warranties: All materials supplied by us are covered by their respective manufacturer warranties. Details of these warranties will be provided before installation begins.

  • Exclusions: Our warranty does not cover damages resulting from misuse, improper maintenance, or normal wear and tear.

5. Limitation of Liability for Delays and Consequential Damages

Integral PHR LTD is committed to delivering services in a timely and professional manner. However, we shall not be held liable for delays in project completion or any consequential damages arising from such delays under the following circumstances:

  • Unforeseen Events: Delays resulting from events beyond our control, including but not limited to project delays, natural disasters, strikes, supply chain disruptions, and unforeseen governmental restrictions.

  • Changes in Project Scope: If the project scope changes midway through the project due to client requests or previously unidentified requirements becoming apparent, we will make every effort to accommodate these changes. However, these modifications may result in delays, for which we shall not be held liable.

  • Impact on Other Trades: In the event that our services are delayed, Integral Plumbing, Heating & Renewables Limited will not be liable for compensating or covering costs incurred by other trades or contractors affected by such delays. We recommend that clients communicate and coordinate with all involved parties to manage any potential impacts effectively.

6. Customer Satisfaction and Feedback

Your satisfaction is paramount to us. We encourage our clients to share their feedback and any concerns directly with us, allowing for timely resolution and continuous improvement of our services.

7. Full Terms and Conditions

A comprehensive copy of our Terms and Conditions is available upon request. We encourage our clients to review these terms in detail to fully understand the scope of our business relationship.

8. Governing Law

These terms, and any disputes arising from or related to our services, are governed by the laws of the United Kingdom. We commit to resolving disputes through negotiation and mediation, resorting to legal proceedings only as a last resort.